Refund policy
Return & Refund Policy
Right of Withdrawal (EU Consumers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear written statement to pisoragroup@gmail.com before the 14-day withdrawal period expires.
Return Instructions
After notifying us, you must return the item(s) within 14 days. Please contact us at pisoragroup@gmail.com to initiate a return. We will provide you with the return address upon request.
The cost of return shipping is borne by the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days. The refund will be issued to the original payment method used at checkout.
Conditions for Return
Items must be returned in their original condition, unused, and in original packaging where applicable.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Sealed goods not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
- Customized or personalized products
- Digital content that has been accessed or downloaded
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at pisoragroup@gmail.com with photo or video evidence. In such cases, we will offer a replacement, partial refund, or full refund at no additional cost to you.
Contact
For all return and refund requests: pisoragroup@gmail.com